DVA Community Nursing · Statewide across Victoria

Supporting veterans to live safely and independently at home

As a contracted Department of Veterans' Affairs (DVA) Community Nursing provider, we deliver high-quality clinical and personal care to eligible veterans and war widows/widowers in their own homes — helping you stay well, stay independent, and avoid early admission to hospital or residential care.

Call 0438 591 011 How referrals work
Contracted DVA provider
No out-of-pocket cost for eligible cardholders
Serving all of Victoria
Care led by Registered Nurses
24/7 emergency contact line

Our services

Care built around your assessed needs

Every client begins with a Comprehensive In-Home Nursing Assessment, conducted face-to-face by a Registered Nurse, to create a tailored Nursing Care Plan. Depending on your needs, your plan may include:

Clinical nursing care

Registered & Enrolled Nurses
  • Medication administrationPrescribed and nurse-initiated medicines, given safely.
  • Symptom & chronic condition managementWound care and health monitoring, such as blood pressure and blood glucose, in partnership with your GP.
  • Post-operative eye dropsShort-term, frequent drops after eye surgery, when prescribed by a specialist.
  • Short-term clinical supportHealth education, self-management coaching, falls prevention and care coordination with your GP and allied health team.

Personal care support

RNs, ENs & supervised Personal Care Workers
  • Personal hygiene & groomingShowering, bathing, oral and hair care, and dressing.
  • Continence & toiletingDignified support with toileting and continence management.
  • Mobility & transfersWalking, transfers and mobility equipment, including two-worker support where clinically required.
  • Medication assistancePrompting with pharmacist-packed Dose Administration Aids (blister packs).
  • Nutrition & linenHelp with eating (including heating a meal where clinically required) and essential laundry when hygiene risks exist.

Specialist & short-term support

When you need it most
  • Palliative & end-of-life careCompassionate clinical, personal and psychosocial support across all palliative phases, alongside your GP and specialist palliative care team — plus bereavement follow-up for families and carers.
  • Short-term overnight careActive or inactive overnight nursing and personal care (minimum 6 hours) for clinical needs that arise while you sleep.
  • 24/7 emergency contactA direct emergency line, 24 hours a day, 7 days a week, for all active clients.

Who is eligible?

No out-of-pocket cost for eligible cardholders

We provide DVA-funded services to eligible veterans and war widows/widowers. Your Veteran Card determines what is covered.

Eligible

Veteran Gold Card

Veteran Card – All Conditions. Covers clinically required nursing and personal care for all medical conditions.

Eligible – we confirm with DVA

Veteran White Card

Veteran Card – Specific Conditions. Covers clinically required care for accepted service-related conditions, and eligible conditions under Non-Liability Health Care (NLHC) or Provisional Access to Medical Treatment (PAMT). We confirm eligibility with DVA before care starts.

Not eligible

Veteran Orange Card

Pharmaceuticals only. The Orange Card cannot be used to access community nursing services.

What the program doesn't cover

DVA Community Nursing is a primary home-care program, so it does not include:

Domestic help
Cleaning, gardening, shopping, meal preparation or transport — available through Veterans' Home Care (VHC) or My Aged Care.

Respite & companionship
In-home respite, companionship, welfare-only check visits, or 24-hour full-time carer replacement.

Facility-based care
Hospital substitution (such as Hospital in the Home) or care inside clinics, hospitals or residential aged care.

How to get started

Three steps to care at home

01

Get a written referral

Ask your GP, Nurse Practitioner or Hospital Discharge Planner to send us a written referral.

After 6 weeks, an updated GP referral is needed for ongoing care.

02

In-home nursing assessment

Once we receive your referral, a Registered Nurse visits your home to complete a comprehensive health and safety assessment with you and your family.

03

Start your care plan

We create a personalised, written Nursing Care Plan tailored to your goals, and coordinate ongoing updates with your GP.

Health professionals: send referrals to info@valorhomecareservices.com.au, or call us on 0438 591 011 to discuss a client.

Call 0438 591 011

Our qualified care team

Where service meets compassion

Every member of our team meets strict DVA screening, police check and clinical competency standards.

  • Registered Nurses (RNs)Ahpra-registered nurses who lead your assessments, care planning, complex clinical care and team supervision.
  • Enrolled Nurses (ENs)Ahpra-registered nurses delivering delegated clinical and personal care.
  • Personal Care Workers (PCWs)Certificate III qualified (or equivalent) carers providing supervised daily living and personal care support.

Talk to us

Not sure if you're eligible? Give us a call.

We care for veterans in their homes right across Victoria. We're happy to talk through your situation, your Veteran Card and the referral process with you or your family.

+61 438 591 011 Email us